Privacy Policy
Last updated: March 2025
1. Who We Are
Anmol Boilers (“we”, “us”, “our”) is a Gas Safe registered heating and gas engineering company based at 28 Gartons Close, EN3 4BZ, London, United Kingdom. We operate the website at https://anmolboilers.co.uk.
We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Data We Collect
We collect the following personal data when you use our contact form or booking form:
- Full name
- Phone number
- Email address (optional)
- Property address and postcode
- Details of the service you require
- Description of your issue or enquiry
3. How We Use Your Data
We use your personal data solely to:
- Respond to your enquiry or booking request
- Contact you to confirm appointment details
- Dispatch an engineer to your property
- Follow up on completed work if required
Our lawful basis for processing your data is contract performance (taking steps prior to entering into a contract at your request) and our legitimate interests in providing the services you have requested.
4. Data Sharing
We do not sell, rent or share your personal data with third parties for marketing purposes. Your data may only be shared with:
- Our engineers and staff who need it to carry out the booked service
- Our hosting and database providers, under strict data processing agreements
5. Data Retention
We retain your booking and contact information for up to 3 years to handle any warranty or guarantee claims on completed work, and for our legitimate business records. After this period, your data is securely deleted.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (the “right to be forgotten”)
- Object to processing of your data
- Request restriction of processing
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at info@anmolboilers.co.uk.
7. Cookies
Our website uses only essential session cookies necessary for the secure operation of the site. We do not use third-party tracking or advertising cookies.
8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. All data is stored securely and access is restricted to authorised personnel only.
9. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us: